Terms of Service

1. Overview

This website is operated by The MK Kollection. Throughout the site, the terms "we", "us" and "our" refer to The MK Kollection. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before accessing or using our website.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

4. Purchases and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. We utilize secure third-party payment gateways including Stripe, PayPal, Klarna, Apple Pay, and Google Pay. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. Shipping and Delivery

All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

You are responsible for ensuring that the delivery details you provide are accurate. We cannot be held responsible for delayed or undelivered orders due to incorrect addresses provided by the customer.

6. Returns and Refunds

Due to the nature of our products (100% raw human hair and hair extensions), we strictly do not accept returns or exchanges on any hair products that have been opened, worn, or altered.

For hygiene and safety reasons, all hair sales are final once the security seal/packaging is broken. If you receive a defective or incorrect item, you must contact us within 48 hours of delivery with photographic evidence, and the item must remain in its original, unopened packaging.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of The MK Kollection or its content suppliers and protected by international copyright laws.

8. Contact Information

Questions about the Terms of Service should be sent to us at:

The MK Kollection
Email: hello@thekolllection.com